Shift Coordinator - Wynwood $15.75 + avg. $7.38 tips!

Salt & Straw; Miami (FL); Sur place; USD 18 000 - 25 000; Plein temps

Avantages offerts par ce poste

401(k) match

Medical/dental/vision coverage

Flexible scheduling

Paid parental leave

Learning stipend up to $1,800 per year

Team member discount 30%

Wellness programs

Résumé du poste

Salt & Straw in Wynwood, Miami is hiring Shift Coordinators to support daily shop operations and guest experiences. The role emphasizes coaching team members, handling customer concerns, and maintaining high service standards in a fast-paced retail food setting.

You will lead shifts, ensure smooth operation, and uphold safety and quality while contributing to a welcoming guest atmosphere and flavorful storytelling that helps guests choose their next scoop.

Qualifications

• 18+ years old
• Available to work evenings, weekends, and holidays
• Able to work at least 3 shifts per week, including 2 closing shifts
• High school diploma or GED
• 6+ months of food service, restaurant, retail, coffee, or hospitality experience (1+ year preferred)
• Enjoy coaching, motivating, and supporting others
• Strong communication skills and a passion for customer service

Responsabilités

• Coordinate daily shop operations to ensure a smooth guest experience
• Guide team members during shifts, assign tasks, manage breaks
• Deliver exceptional customer service and resolve guest concerns
• Assist with scooping, hosting, register operations, cleaning, and general tasks
• Open/close and manage daily operational tasks to maintain standards
• Coach teammates with real-time feedback and training
• Maintain product quality, food safety, cleanliness, and safety standards
• Support inventory checks, supply management, and cash handling
• Ensure third-party orders are accurate and meet quality standards
• Foster a positive, inclusive work environment for all team members
• Learn and share flavor stories to help guests discover new favorites
• Partner with leadership to uphold standards and support development

Connaissances

Customer service

Team coaching

Communication skills

Leadership

Formation

High school diploma or GED

Description du poste

Job Details: Job Location: Wynwood - Miami, FL 33127, Salary Range: $15.75 - $15.75 Hourly, Job Category: Retail,

Join the Team That Scoops Magic

Now Hiring: Shift Coordinators – Salt and Straw

At Salt & Straw, we believe in making it count—every shift, every scoop, and every guest interaction.

We’re hiring Shift Coordinators in a fast-paced hospitality environment to support daily shop operations, assist team members during shifts, and create great guest experiences.

This role includes customer service, supporting team workflows, providing coaching and feedback, and ensuring smooth day-to-day operations in a retail food service setting.

If you enjoy working with people, thrive in hospitality or retail environments, and care about creating great guest experiences, we’d love to meet you.

What You’ll Do

• Shift Coordinators will coordinate daily shop operations to ensure a smooth and welcoming guest experience
• Guide Scoopers throughout the shift, managing task assignments, breaks, and team support
• Deliver exceptional customer service and thoughtfully resolve guest concerns
• Support shop operations by scooping, waffling, hosting, operating the register, cleaning, and jumping in wherever needed
• Coordinate opening, closing, and daily operational tasks to maintain shop standards
• Coach and support Team Members through real-time feedback and training
• Help maintain product quality, food safety, cleanliness, and workplace safety standards
• Assist with inventory counts, supply management, cash handling, and daily documentation
• Ensure third-party delivery orders are prepared accurately and meet quality standards
• Foster a positive, inclusive work environment where Team Members feel supported and valued
• Learn and share flavor stories to help guests discover their next favorite scoop
• Partner with shop leadership to uphold operational standards and support team development

Qualifications: What You’ll Get

• Financial Flexibility: Optional earned wages access, plus 401(k) match with 50% company match up to 1% of your salary after three months—even for part-time Team Members
• Health & Wellness: Medical, dental, and vision coverage may become available after 780 hours worked, plus Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), and supplemental coverage like Accident, Critical Illness, and Hospital Indemnity Insurance
• Mental Health Support: Free, 24/7 access to licensed mental health professionals for you and your family via text, chat, web, and in-person sessions
• Work-Life Balance: Flexible scheduling, 1 hour of Sick Time per 30 hours worked, 12 weeks of Paid Parental Leave at 70% pay, and 2 hours of Paid Voting Time
• Education & Growth: Up to $1,800/year for learning goals, plus career development and growth opportunities within Salt & Straw
• Perks & Discounts: 30% Team Member discount, early access to new flavors, Commuter FSA, UHC Wellness Rewards (earn up to $1,000), and affordable FIGO Pet Insurance
• Inclusive Culture: A welcoming, supportive workplace where every Team Member is valued, respected, and inspired

You’rea Great Fit If You:

• Are 18+ years old
• Are available to work evenings, weekends, and holidays
• Can work at least 3 shifts per week, including 2 closing shifts
• Have a high school diploma or GED
• Bring 6+ months of food service, restaurant, retail, coffee, or hospitality experience (1+ year preferred)
• Enjoy coaching, motivating, and supporting others
• Have strong communication skills and a passion for customer service
• Thrive in fast-paced, team-oriented environments
• Are excited to grow your leadership skills and take on greater responsibility
• Are comfortable discussing flavors, offering samples, and creating memorable guest experiences

Ready to Scoop the Unbelievable?

This is more than a job. It’s a chance to build something that matters, with your hands, your heart, and a whole lot of ice cream.

Important Notes

• Food Allergy Warning: This role involves working in an environment where common food allergens (peanuts, tree nuts, dairy, eggs, soy, wheat, seafood) are present.
• Equal Employment Opportunity: Salt & Straw is committed to creating an inclusive workplace and provides equal opportunity to all applicants, regardless of race, gender, sexual orientation, disability, or background.
• E-Verify Participation: We participate in E-Verify to confirm work authorization.

Our Values

• Create the Unbelievable
• Show Up Generously
• Act with Thoughtful Curiosity
• Share Human Kindness
• Make It Count