Shift Lead, Guest Experience

potomac-family-dining; Charleston (WV); On-site; USD 35,000 - 45,000; Full time

Job summary

Potomac Family Dining in Charleston, WV, seeks a Supervisor to lead shifts and ensure excellent food and beverage service. Applicants must be at least 21 years old, possess leadership skills, and have 1-2 years of supervisory experience in casual dining.

This role emphasizes customer satisfaction, effective team supervision, and adherence to safety standards. Join a dynamic environment that values integrity and guest experience.

Qualifications

• 21+ years old required.
• ServeSafe Alcohol Certification a plus.
• 1-2 years of supervisory experience in casual dining preferred.

Responsibilities

• Lead a shift and supervise Team Members.
• Ensure prompt and friendly service according to company guidelines.
• Manage service of alcohol and adhere to laws and policies.

Skills

Customer service skills

Leadership

Attention to detail

Organization and planning

Education

High School Degree or GED

Tools

Point-of-sale computerized system

Kitchen order management systems

Job description

Potomac Family Dining in Charleston, WV, seeks a Supervisor to lead shifts and ensure excellent food and beverage service. Applicants must be at least 21 years old, possess leadership skills, and have 1-2 years of supervisory experience in casual dining.

This role emphasizes customer satisfaction, effective team supervision, and adherence to safety standards. Join a dynamic environment that values integrity and guest experience.