Shift Lead - Frontline Ops & Customer Experience

Walgreens; Owatonna (MN); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Minnesota seeks a team member to support store operations, customer service, and cash handling. You will open/close the store in the absence of management, manage cash and refunds, and ensure the floor and stock room are ready for business.

You will also assist with vendor deliveries and pricing tasks to maintain store standards. The role emphasizes delivering a delightful customer experience, training others, and maintaining store appearance and inventory control.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent reading, writing, and speaking English.
• PTCB certification or state pharmacy license as required by the state.

Responsibilities

• Opens and closes the store in the absence of store management and handles cash and openings.
• Completes returns, refunds, cash drops, and provides change at registers.
• Models and delivers a distinctive customer experience.

Skills

Leadership experience

Retail key holder

English proficiency

Education

PTCB certification or pharmacy license

Job description

Walgreens in Minnesota seeks a team member to support store operations, customer service, and cash handling. You will open/close the store in the absence of management, manage cash and refunds, and ensure the floor and stock room are ready for business.

You will also assist with vendor deliveries and pricing tasks to maintain store standards. The role emphasizes delivering a delightful customer experience, training others, and maintaining store appearance and inventory control.