Shift Lead — Customer Experience & Store Operations

Walgreens; Cottage Grove (MN); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Minnesota seeks a capable associate to open and close the store when management is not present, manage key store processes, and support back-door deliveries. You will handle cash drops, refunds, and register transactions while ensuring a welcoming shopping environment.

The role emphasizes strong customer service, teamwork, and adherence to pricing policies, inventory control, and safety guidelines throughout daily operations.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including systems start-ups and cash handling.
• Completes product returns, refunds, cash drops to the safe, and provides changes at registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients, greets them, and assists with products and services.
• Keeps store and stockroom organized and maintains accurate pricing and displays.

Skills

Leadership

English fluency

Inventory control

Customer service

Education

High school diploma or equivalent

PTCB certification or state pharmacy license

Tools

POS systems

Cash registers

Job description

Walgreens in Minnesota seeks a capable associate to open and close the store when management is not present, manage key store processes, and support back-door deliveries. You will handle cash drops, refunds, and register transactions while ensuring a welcoming shopping environment.

The role emphasizes strong customer service, teamwork, and adherence to pricing policies, inventory control, and safety guidelines throughout daily operations.