Shift Lead — Frontline Ops & Customer Experience

Walgreens; Pana (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking team members to open and close store operations when management isn’t present, handle cash, and prepare floors and stock rooms for the business day. You will assist with returns, refunds, and cash drops while delivering a distinctive customer experience.

The role focuses on engaging customers, maintaining store standards, and supporting inventory accuracy. Training and collaboration with the team are essential to success in this busy retail environment.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.

Responsibilities

• Open and close the store in the absence of management, handling cash and preparing floor and stock room.
• Process product returns, order voids, refunds, cash drops, and provide change at registers.
• Engage customers by greeting and assisting with products and services.
• Maintain store cleanliness and appearance, assist with pricing and displays.
• Ensure inventory accuracy and accurate on-hand counts across departments and stockroom.

Skills

Customer service

Leadership

English fluency

Inventory control

Cash handling

Job description

Walgreens is seeking team members to open and close store operations when management isn’t present, handle cash, and prepare floors and stock rooms for the business day. You will assist with returns, refunds, and cash drops while delivering a distinctive customer experience.

The role focuses on engaging customers, maintaining store standards, and supporting inventory accuracy. Training and collaboration with the team are essential to success in this busy retail environment.