Shift Lead - Store Operations & Customer Experience

Walgreens; Glen Ellyn (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a capable team member to open and close the store in the absence of management, handling cash and ensuring floors and stock rooms are ready for business. You will assist customers, manage returns, and support pricing and merchandising tasks.

The role emphasizes delivering a distinctive customer experience, maintaining inventory accuracy, and coordinating with store leadership on daily operations. Excellent English communication and prior leadership experience are required.

Qualifications

• Minimum one year of leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.
• Flexibility to work varying shifts, including weekends.

Responsibilities

• Open and close the store in the absence of management, including cash handling and system start-ups.
• Assist with customer service on the sales floor and at the pharmacy out window as needed.
• Maintain inventory accuracy and assist with pricing, signage, and merchandising.
• Process returns, refunds, and cash drops accurately.
• Ensure store security by managing door access and bag checks.

Skills

Customer service

Cash handling

Retail operations

Leadership experience

English fluency

Education

PTCB certification or pharmacy license

Job description

Walgreens is seeking a capable team member to open and close the store in the absence of management, handling cash and ensuring floors and stock rooms are ready for business. You will assist customers, manage returns, and support pricing and merchandising tasks.

The role emphasizes delivering a distinctive customer experience, maintaining inventory accuracy, and coordinating with store leadership on daily operations. Excellent English communication and prior leadership experience are required.