Shift Lead: Frontline Operations & Customer Service

Spotless Brands LLC; Dayton (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

Spotless Brands LLC is hiring a Shift Lead at our Dayton site to support daily operations, guide team members on shift, and uphold safety and service standards. As a key holder, you’ll assist with opening/closing and ensure smooth workflow during busy periods.

The role emphasizes hands-on operational execution without formal leadership duties, offering exposure to site operations and opportunities for future growth in leadership tracks.

Qualifications

• High School Diploma or equivalent preferred, not required.
• Previous leadership experience in a customer-facing or operational environment (retail, car wash, ) preferred.
• Must be at least 16 years of age (or older where required by law or safety regulations).
• Valid driver’s license preferred (may be required depending on location and responsibilities).
• Must meet all required certification and regulatory compliance standards applicable to the role as defined by federal, state, and local laws.
• Must be able to successfully pass a background check in accordance with company policies and applicable laws.

Responsibilities

• Supports site leadership by executing assigned operational tasks; does not participate in managerial decision- making or formal leadership duties
• Provide direction to team members during shifts as delegated by site management, ensuring adherence to established procedures and standards
• Escalate all staffing, customer service, or operational issues requiring judgement or discretion to the Site Manager or Assistant Manager
• Greet and engage customers with professionalism and enthusiasm, promoting membership programs and special promotions
• Demonstrate and maintain in-depth knowledge of car wash packages, pricing, promotions, and processes
• Safely operate and train others on the use of car wash equipment and chemicals
• Monitor and guide vehicle entry and exit procedures to ensure safe, damage-free customer experiences
• Delegate team members to appropriate workstations and monitor for efficiency and quality output
• Assist in maintaining cleanliness and upkeep of the facility, including vacuum stations, equipment rooms, restrooms, and outdoor areas
• Performs routine cleaning and maintenance tasks including but not limited to pit cleaning, vacuum bag/ station cleaning, tunnel upkeep, dumpster cleaning, and removal of debris, to ensure a safe, clean, and operational car wash environment
• Performs duties as assigned, including operational and cleaning tasks that support site, shop, or store upkeep
• Conduct quality control checks on both interior and exterior cleaning standards
• Assist with opening and closing procedures strictly per company protocols; financial handling and site security are performed under management direction
• Serve as a keyholder; assist in opening/closing procedures including securing the site
• Address customer issues or elevate concerns to management as needed
• Model and enforce adherence to company policies, safety procedures and operating standards
• Perform other duties as assigned to support site operations

Skills

Leadership

Customer service

Safety awareness

Time management

Communication

Education

High School Diploma or equivalent

Previous leadership experience

Minimum age 16

Driver's license preferred

Regulatory compliance knowledge

Background check clear

Job description

Spotless Brands LLC is hiring a Shift Lead at our Dayton site to support daily operations, guide team members on shift, and uphold safety and service standards. As a key holder, you’ll assist with opening/closing and ensure smooth workflow during busy periods.

The role emphasizes hands-on operational execution without formal leadership duties, offering exposure to site operations and opportunities for future growth in leadership tracks.