Shift Lead: Front-End Ops & Customer Experience

Walgreens; Springfield (MA); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Springfield, MA is seeking a customer-focused team member to support opening and closing duties, process cash and sales, and ensure the floor and stock room are ready for business. You will engage customers, handle returns, and assist with deliveries and merchandising to deliver a great store experience.

The role emphasizes cash accuracy, inventory control, pricing updates, and proactive customer service in a fast-paced retail environment.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of store management, handle required cash starts and drops, and ensure floor and stock room are ready for business day.
• Complete product returns, refunds, cash drops to the safe, and provide change to registers as needed.
• Engage customers with a welcoming, helpful demeanor to create a positive experience.
• Assist with vendor deliveries, backdoor access, and merchandise displays.
• Maintain inventory accuracy, price changes, signage, and basic department pricing in compliance with local regulations.
• Assist with bookkeeping tasks, store cleanliness, and basic maintenance requests.
• Support with pharmacy out window, if requested, and manage separation of food items and stock rotation.

Skills

Leadership experience

Retail experience

English fluency

Job description

Walgreens in Springfield, MA is seeking a customer-focused team member to support opening and closing duties, process cash and sales, and ensure the floor and stock room are ready for business. You will engage customers, handle returns, and assist with deliveries and merchandising to deliver a great store experience.

The role emphasizes cash accuracy, inventory control, pricing updates, and proactive customer service in a fast-paced retail environment.