Shift Lead for Customer Experience

Wawa, Inc.; Freehold (NJ); On-site; USD 43,000 - 58,000; Full time

Benefits offered by this job

Medical benefits

401(k) + matching

Education Assistance Program

Job summary

Wawa, Inc. is hiring a Team Supervisor (TS) in New Jersey to lead the shift, ensure smooth operations, and deliver memorable customer experiences. You will supervise Associates, coordinate with customers and orders, and uphold store standards to maintain safety and efficiency on the floor.

The role emphasizes flexible weekend/holiday availability, with an hourly range and a night differential to reward after-hours work. Join a team that values customer service and teamwork.

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends, and holidays, to meet business needs.
• Supervisory experience in retail, food service, or fuel industries is a plus.
• Ability to communicate effectively, solve problems, and build relationships.

Responsibilities

• Handle customer inquiries, gather feedback, and support positive customer interactions.
• Ensure smooth coordination between Associates, customers, and orders to deliver efficient and effective food and beverage service.
• Provide direction, feedback, and recognition to Associates, driving productivity and performance.
• Enforce safety, security, and store policies, including crisis management protocols.
• Manage inventory, stock levels, vendor check-ins, and cash handling procedures.

Skills

Communication

Problem solving

Leadership

Education

High School Diploma or GED

Job description

Wawa, Inc. is hiring a Team Supervisor (TS) in New Jersey to lead the shift, ensure smooth operations, and deliver memorable customer experiences. You will supervise Associates, coordinate with customers and orders, and uphold store standards to maintain safety and efficiency on the floor.

The role emphasizes flexible weekend/holiday availability, with an hourly range and a night differential to reward after-hours work. Join a team that values customer service and teamwork.