Shift Supervisor: Customer Experience & Operations

Wawa, Inc; Kill Devil Hills (NC); On-site; USD 26,000 - 35,000; Full time

Benefits offered by this job

ESOP (Employee Stock Ownership Plan)

401(k) + matching

Education Assistance Program

store discounts

paid time off

paid parental leave

access to additional benefit and welL

Job summary

Wawa, Inc. seeks a Team Supervisor to guide a shift and ensure smooth operations while delivering memorable customer experiences. You'll lead Associates, respond to inquiries, and maintain safety and protocols.

This role requires strong communication, problem solving, and the ability to manage inventory, cash handling, and vendor check-ins. Competitive hourly pay and a robust benefits package support your growth.

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends and holidays.
• Supervisory experience in retail, food service, or fuel industries is a plus.

Responsibilities

• Handle customer inquiries, gather feedback, and support positive customer interactions.
• Ensure smooth coordination between Associates, customers, and orders to deliver efficient service.
• Provide direction, feedback, and recognition to Associates, driving productivity and performance.
• Enforce safety, security, and store policies, including crisis management protocols.
• Manage inventory, stock levels, vendor check-ins, and cash handling procedures.

Skills

Communication

Problem solving

Relationship building

Flexibility

Education

High School Diploma or GED

18+ years old

Job description

Wawa, Inc. seeks a Team Supervisor to guide a shift and ensure smooth operations while delivering memorable customer experiences. You'll lead Associates, respond to inquiries, and maintain safety and protocols.

This role requires strong communication, problem solving, and the ability to manage inventory, cash handling, and vendor check-ins. Competitive hourly pay and a robust benefits package support your growth.