Team Supervisor: Lead Shift & Elevate Customer Experience

Wawa, Inc.; Glen Mills (Delaware County); On-site; USD 2,617,440 - 3,664,416; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Mental health benefits

ESOP

401(k) + matching

Education assistance

Store discounts

Paid time off

Paid parental leave

Job summary

Wawa, Inc. is seeking a Team Supervisor (TS) to lead shifts, ensure smooth operations, and deliver memorable customer experiences on site.

As the senior on duty, you will drive execution, make key decisions, and keep the store running efficiently. Responsibilities include directing Associates, coordinating with customers and orders, and enforcing safety and policies while maintaining high service standards.

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends, and holidays, to meet business needs.
• Supervisory experience in retail, food service, or fuel industries is a plus.
• Ability to communicate effectively, solve problems, and build relationships.

Responsibilities

• Handle customer inquiries, gather feedback, and support positive customer interactions.
• Ensure smooth coordination between Associates, customers, and orders to deliver efficient and effective food and beverage service.
• Provide direction, feedback, and recognition to Associates, driving productivity and performance.
• Enforce safety, security, and store policies, including crisis management protocols.
• Manage inventory, stock levels, vendor check-ins, and cash handling procedures.

Skills

Supervisory experience

Communication skills

Problem solving

Relationship building

Education

High School Diploma or GED

Job description

Wawa, Inc. is seeking a Team Supervisor (TS) to lead shifts, ensure smooth operations, and deliver memorable customer experiences on site.

As the senior on duty, you will drive execution, make key decisions, and keep the store running efficiently. Responsibilities include directing Associates, coordinating with customers and orders, and enforcing safety and policies while maintaining high service standards.