Shift Lead: Food Service & Guest Experience

Applegreen Group; Town of Middletown (NY); Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Flexible Schedules

Paid Time Off

401 (k) with Company Match

Earned Wage Access – Pay on Demand

Education Assistance

Employee Referral Bonus

Meal Discount

Pet Insurance

Résumé du poste

Applegreen USA Welcome Centers Central Services is seeking a Shift Supervisor to lead on-shift teams at our travel plazas. You will ensure excellent customer service, maintain brand standards, and support daily operations.

Responsibilities include leading staff, handling cash, performing opening/closing, POS, food safety, food prep, merchandising, and training new hires. This role offers a fast-paced environment with flexible scheduling and opportunities for growth.

Qualifications

• Cash handling and customer service experience required.
• Shift supervisor or leadership experience preferred.
• Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic, and outgoing manner.

Responsabilités

• Lead the activities of team members on shift.
• Consistently provide friendly customer service by engaging in positive, helpful interactions with customers (travelers) and appropriately resolve customer complaints.
• Complete opening, daily and closing procedures/checklists in accordance with company policies/procedures.
• Operate POS system, accurately process and receive payment from customers, and follow all customer service and cash handling policies and procedures.
• Ensure proper food handling procedures are followed including wrapping, labelling, dating, stocking, storing, rotating, and checking temperature of products.
• Complete with a variety of kitchen-related tasks including prepping, thawing, cooking, packaging, wrapping, and cleaning.
• Stock, clean, and sanitize workstation and equipment.
• Actively cross-sell and up-sell products.
• Maintain a solid knowledge of products and services available in the plaza.
• Assist in the training of new team members.
• Follow required brand standards, food safety requirements, as well as all company policies and procedures.
• Inform plaza leadership of any observations, concerns, or problems that are witnessed or experienced.
• Execute a variety of other tasks as assigned.

Connaissances

Cash handling

Customer service

Leadership

Description du poste

Applegreen USA Welcome Centers Central Services is seeking a Shift Supervisor to lead on-shift teams at our travel plazas. You will ensure excellent customer service, maintain brand standards, and support daily operations.

Responsibilities include leading staff, handling cash, performing opening/closing, POS, food safety, food prep, merchandising, and training new hires. This role offers a fast-paced environment with flexible scheduling and opportunities for growth.