Shift Lead – Fitness Club Member Experience

Planet Fitness; Augusta (ME); Sur place; USD 21 000 - 28 000; Plein temps

Avantages offerts par ce poste

Health insurance

Paid time off

Training & development

Flexible schedule

Résumé du poste

Planet Fitness is seeking an energetic front desk supervisor to deliver a superior member experience and lead on-shift member service staff. You will greet members, manage check-ins, and promote fitness programs while upholding Planet Fitness standards and a judgment-free culture.

In this role you will train and support team members, ensure smooth shift operations, and maintain facility cleanliness and safety. A positive, proactive attitude and reliable teamwork are essential for success.

Qualifications

• Must be 18 years of age or older.
• Basic computer proficiency with an eye for accuracy.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers.
• Positive leadership and diplomacy.
• Represent the core values of Planet Fitness at all times, by upholding the beliefs of teamwork, positivity, integrity, passion, accountability.

Responsabilités

• Greet members and guests, provide exceptional customer service and make them feel welcome.
• Answer phones and assist callers with questions; check in members and sign up new members.
• Explain and promote fitness classes and amenities to members and guests.
• Conduct beverage or merchandise purchases on the POS system.
• Assist with training of new employees and provide backup support as needed.
• Track performance indicators such as guest counts and information notes for updates to staff.

Connaissances

Positive attitude

Exceptional customer service

Punctuality and reliability

Leadership and diplomacy

Problem solving

Teamwork and collaboration

Communication skills

Brand ambassador

Outils

POS system

Datatrak system

Description du poste

Planet Fitness is seeking an energetic front desk supervisor to deliver a superior member experience and lead on-shift member service staff. You will greet members, manage check-ins, and promote fitness programs while upholding Planet Fitness standards and a judgment-free culture.

In this role you will train and support team members, ensure smooth shift operations, and maintain facility cleanliness and safety. A positive, proactive attitude and reliable teamwork are essential for success.