Shift Lead: Fast-Paced Restaurant Ops & Team Coach

Taco Bell; Washington; On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Free degree program

Free meals

Flexible schedules

Vacation pay

Medical benefits

401k match

Health programs

Discounts

Job summary

Taco Bell is seeking a Shift Lead to energize and guide the team, drive customer satisfaction, and uphold the brand's standards. You will coach Team Members, oversee daily operations, and partner with management on business initiatives to push performance and growth.

This role suits someone who thrives in a fast-paced environment and takes ownership of results. Responsibilities include leading shifts, ensuring food safety and quality, handling complaints, training staff, and supporting inventory

Qualifications

• 1 year of restaurant/retail experience, with 3 months shift lead experience preferred
• Adheres to cash, security, inventory, and labor policies
• Must be at least 18 years of age
• Accessibility to dependable and reliable transportation
• Excellent communication skills, management/leadership and organizational skills
• Physical dexterity required (ability to move up to 45 lbs)
• Attendance and punctuality a must
• Operating of cash register as needed and making change for other cashiers
• Basic math skills
• Maintains customer satisfaction and adheres to health and safety standards
• Promotes and champions Taco Bell's culture and values
• Provides constructive feedback to Team Members
• Executes shift duties accurately and efficiently
• Promotes equity, inclusion, and belonging
• Ensures teammates and customers enjoy a positive experience

Responsibilities

• Ensure consistent customer satisfaction by executing the MIC (Manager in Charge) Success Routine and prioritizing customer needs
• Oversee Team Members' completion of Shift Excellence tasks and maintain clean, neat appearances
• Ensure food safety, quality, and accuracy of orders
• Resolve customer complaints quickly, maintaining positive customer relations
• Provide regular feedback to the GM on Team Member performance
• Offer ongoing constructive and positive feedback to Team Members
• Actively participate in training Team Members
• Handle conflicts constructively and work with the GM to achieve resolution
• Assist the GM in screening Team Member candidates
• Assist with Profit & Loss management by following cash control and security procedures, maintaining inventory, and managing labor
• Oversee proper product preparation, rotation, portioning, cooking, and holding times
• Assist the GM with facility maintenance and ensure health and safety standards are always followed

Job description

Taco Bell is seeking a Shift Lead to energize and guide the team, drive customer satisfaction, and uphold the brand's standards. You will coach Team Members, oversee daily operations, and partner with management on business initiatives to push performance and growth.

This role suits someone who thrives in a fast-paced environment and takes ownership of results. Responsibilities include leading shifts, ensuring food safety and quality, handling complaints, training staff, and supporting inventory