Shift Lead: Fast-Paced Team Leader with Flexible Scheduling

Taco Bell; Plymouth (MI); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Free bachelor’s degree and scholarship

Free meals

Flexible schedules

Vacation pay and PTO

Medical benefits

401k with 6% match

Health and wellness programs

Discount programs

Job summary

Taco Bell is seeking a Shift Lead to guide a fast-paced team, uphold Taco Bell's high standards, and lead shifts with energy. You will resolve customer concerns, coach Team Members, and partner with the GM on business initiatives to drive results.

You’ll oversee Shift Excellence tasks, ensure food safety and order accuracy, provide feedback, and participate in training. This role emphasizes ownership, accountability, and a positive guest experience in a dynamic environment.

Qualifications

• 1 year of restaurant/retail experience, with 3 months shift lead experience preferred.
• Adheres to cash, security, inventory, and labor policies.
• Must be at least 18 years of age.
• Excellent communication skills, management/leadership and organizational skills.
• Physical dexterity required (the ability to move up to 45 lbs).

Responsibilities

• Ensure consistent customer satisfaction by executing the MIC (Manager in Charge) Success Routine.
• Oversee Team Members' completion of Shift Excellence tasks and maintain clean appearances.
• Ensure food safety, quality, and accuracy of orders.
• Resolve customer complaints quickly, maintaining positive customer relations.
• Provide regular feedback to the GM on Team Member performance.
• Offer ongoing constructive and positive feedback to Team Members.
• Actively participate in training Team Members.
• Handle conflicts constructively and work with the GM to achieve resolution.
• Assist the GM in screening Team Member candidates.
• Assist with Profit & Loss management by following cash control and security procedures, maintaining inventory, and managing labor.
• Oversee proper product preparation, rotation, portioning, cooking, and holding times.
• Assist the GM with facility maintenance and ensure health and safety standards are always followed.

Skills

Leadership

Communication

Customer service

Cash handling

Team coaching

Organization

Job description

Taco Bell is seeking a Shift Lead to guide a fast-paced team, uphold Taco Bell's high standards, and lead shifts with energy. You will resolve customer concerns, coach Team Members, and partner with the GM on business initiatives to drive results.

You’ll oversee Shift Excellence tasks, ensure food safety and order accuracy, provide feedback, and participate in training. This role emphasizes ownership, accountability, and a positive guest experience in a dynamic environment.