Shift Lead — Fast-Paced Restaurant Leader (Flexible Hours)

Applegreen Group; Sturbridge (MA); On-site; USD 32,000 - 42,000; Full time

Job summary

Applegreen USA is seeking a Shift Lead for a Burger King location to support the Restaurant GM and AGM in managing daily operations. You will oversee a shift of Crew Members, ensure fast, friendly service, and uphold brand standards while driving performance on your assigned shift.

Key responsibilities include directing product preparation, reviewing results for improvements, and coaching Team Members to enhance capabilities.

Qualifications

• Excellent verbal and written communication skills.
• Excellent interpersonal, leadership, and organizational skills.
• Excellent time management skills and ability to work across all shifts.
• High school diploma or equivalent required.
• Experience providing outstanding customer service.
• Previous supervisory experience required.
• Ability to traverse all parts of the restaurant quickly.
• Frequent standing for long periods.
• Must be able to lift 25-50 pounds at times.
• Must be at least eighteen (18) years of age.
• Ability to remain calm in a fast-paced environment.
• Ability to work flexible hours including days, nights, weekends and holidays to meet the needs of the business.

Responsibilities

• Directs efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines.
• Reviews restaurant results to identify successes and areas for improvement.
• Ensures that restaurant upholds operational and brand standards.
• Motivates and directs Team Members to exceed guest expectations with accurate, fast, and friendly service in clean surroundings.
• Provides coaching and feedback to Team Members to increase the restaurant team's capabilities.
• Performs duties of the Crew Member when necessary.

Skills

Communication skills

Leadership

Organizational skills

Time management

Customer service experience

Team supervision

Education

High school diploma or equivalent

Job description

Applegreen USA is seeking a Shift Lead for a Burger King location to support the Restaurant GM and AGM in managing daily operations. You will oversee a shift of Crew Members, ensure fast, friendly service, and uphold brand standards while driving performance on your assigned shift.

Key responsibilities include directing product preparation, reviewing results for improvements, and coaching Team Members to enhance capabilities.