Shift Lead: Fast-Paced Guest Service Leader

Applegreen Group; Columbia (SC); On-site; USD 38,000 - 48,000; Full time

Job summary

Applegreen USA seeks a Shift Lead for a Burger King location in South Carolina. The Shift Lead supports the General Manager and Assistant Manager, supervises a crew, ensures smooth operations, and maintains brand standards.

You will direct product preparation and sales, coach team members, and drive guest satisfaction with fast, friendly service in a clean environment. This role requires strong communication and leadership in a fast-paced setting.

Qualifications

• Excellent verbal and written communication skills.
• Excellent interpersonal, leadership, and organizational skills.
• Excellent time management and ability to work across all shifts.
• High school diploma or equivalent required.
• Experience providing outstanding customer service.
• Previous supervisory experience required.

Responsibilities

• Directs efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines.
• Reviews restaurant results to identify successes and areas for improvement.
• Ensures that restaurant upholds operational and brand standards.
• Motivates and directs Team Members to exceed guest expectations with accurate, fast, and friendly service in clean surroundings.
• Provides coaching and feedback to Team Members to increase the restaurant team’s capabilities.

Skills

Communication

Leadership

Time management

Customer service

Team supervision

Education

High school diploma

Job description

Applegreen USA seeks a Shift Lead for a Burger King location in South Carolina. The Shift Lead supports the General Manager and Assistant Manager, supervises a crew, ensures smooth operations, and maintains brand standards.

You will direct product preparation and sales, coach team members, and drive guest satisfaction with fast, friendly service in a clean environment. This role requires strong communication and leadership in a fast-paced setting.