Shift Lead: Fast-Paced Customer Service & Team Leadership

Wegmans Food Markets; Gainesville (VA); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

PTO

OT pay premium

Health benefits

401(k) match

Scholarship program

Wellness program

Job summary

Wegmans Food Markets in Gainesville, VA, is seeking entry-level leaders to coordinate and troubleshoot daily activities of our customer service team while participating in store management duties and projects.

You will lead a customer service team, ensuring they have tools to excel, and act as a liaison between store areas. Join a fast-paced environment with varied hours and growth opportunities at Wegmans.

Qualifications

• Customer service experience, preferably in a food service, grocery or retail setting.

Responsibilities

• Independently manage store operations between daytime and nighttime hours, acting as key leader and liaison among teams and various departments throughout the store.
• Partner with department management to prioritize and delegate tasks and ensure the Front End operations runs efficiently, monitoring traffic and managing checkout lanes.
• Manage performance of a team of Customer Service employees, providing resources, training, feedback, and development opportunities.
• Provide Incredible Customer Service to customers and employees alike, championing Wegmans values and standards.
• React quickly to situations, partnering with store leadership to solve operational challenges.
• Participate in and/or lead special projects to enhance Company culture.

Skills

Customer service

Multi-tasking

Computer skills

Job description

Wegmans Food Markets in Gainesville, VA, is seeking entry-level leaders to coordinate and troubleshoot daily activities of our customer service team while participating in store management duties and projects.

You will lead a customer service team, ensuring they have tools to excel, and act as a liaison between store areas. Join a fast-paced environment with varied hours and growth opportunities at Wegmans.