Customer Service Team Lead — Store Operations & Shifts

Wegmans Food Markets; New Mexico; On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Incredible benefits

Flexible scheduling

Growth opportunities

Job summary

Wegmans Food Markets is seeking entry-level leaders ready to collaborate and drive daily store operations. You will coordinate and troubleshoot daily customer service activities while engaging in store management duties and projects.

This role offers exposure across daytime and nighttime hours, fostering teamwork and alignment with Wegmans' values. You will lead a team of customer service staff, ensuring they have the tools and guidance to succeed, while working in a fast-paced environment that

Qualifications

• Experience in customer service, preferably in food service, grocery or retail settings.
• Ability to multi-task and handle interruptions in a fast-paced environment.
• Basic computer skills for checkout and store operations.

Responsibilities

• Independently manage store operations between daytime and nighttime hours, acting as key leader and liaison among teams and various departments throughout the store; responsible for opening/closing the store as part of a varied weekly schedule.
• Coordinate with department management to prioritize and delegate tasks, ensuring Front End operations run efficiently and customer wait times are minimized.
• Lead and develop a team of Customer Service employees, providing resources, training, feedback and growth opportunities.

Skills

Customer service

Multi-tasking

Computer skills

Job description

Wegmans Food Markets is seeking entry-level leaders ready to collaborate and drive daily store operations. You will coordinate and troubleshoot daily customer service activities while engaging in store management duties and projects.

This role offers exposure across daytime and nighttime hours, fostering teamwork and alignment with Wegmans' values. You will lead a team of customer service staff, ensuring they have the tools and guidance to succeed, while working in a fast-paced environment that