Shift Leader: Customer Service & Ops

Wegmans; Gainesville (VA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

PTO

Overtime pay

Health benefits

401(k) match

Scholarship program

LiveWell program

Job summary

Wegmans in the United States seeks entry-level leaders to collaborate, lead, and give their best daily. You will coordinate and troubleshoot daily activities of customer service staff and participate in store management duties and projects.

You will guide a team of customer service associates, ensuring tools and training, support shift openings/closings, and uphold Wegmans' values, delivering exceptional service in a fast-paced environment.

Qualifications

• Customer service experience in food service, grocery or retail.
• Ability to multi-task in a fast-paced environment.
• Proficiency with computer systems and basic software.

Responsibilities

• Independently manage store operations daytime to nighttime hours.
• Partner with department management to prioritize tasks on Front End operations.
• Manage performance and development of Customer Service team.
• Provide excellent customer service and champion Wegmans values.
• React quickly to operational challenges with store leadership.
• Participate in and lead store projects to strengthen company culture.

Skills

Customer service

Multi-tasking

Computer skills

Job description

Wegmans in the United States seeks entry-level leaders to collaborate, lead, and give their best daily. You will coordinate and troubleshoot daily activities of customer service staff and participate in store management duties and projects.

You will guide a team of customer service associates, ensuring tools and training, support shift openings/closings, and uphold Wegmans' values, delivering exceptional service in a fast-paced environment.