Store Team Lead: Customer Service & Operations

Wegmans Food Markets; Warrington Township (Bucks County); Presencial; USD 20 664 000 - 27 552 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid time off

Overtime pay

Health benefits

401(k) match

Scholarship program

Wellness program

Resumo da oferta

Wegmans Food Markets is seeking entry-level leaders to coordinate and troubleshoot daily customer service activities while participating in store management projects. You will lead a team of customer service team members, ensuring tools and training are in place for success in a fast-paced, multi-shift store environment.

Ideal candidates have customer service experience, the ability to multi-task, and basic computer skills.

Qualificações

• Customer service experience, preferably in food service, grocery or retail setting.
• Proven ability to multi-task and handle interruptions in a fast-paced environment.
• Computer skills required.

Responsabilidades

• Independently manage store operations between daytime and nighttime hours, acting as key leader and liaison among teams and various departments throughout the store.
• Partner with department management to prioritize and delegate tasks and ensure Front End operations run efficiently, monitor traffic and manage checkout lanes.
• Manage performance of a team of Customer Service employees, providing resources, training, feedback, and development opportunities.
• Provide incredible customer service to customers and employees, championing Wegmans values and standards.
• React quickly to situations with store leadership to solve operational challenges.
• Participate in or lead special store projects to strengthen teamwork and company culture.

Conhecimentos

Customer service

Multi-tasking

Computer skills

Ferramentas

POS systems

Descrição da oferta de emprego

Wegmans Food Markets is seeking entry-level leaders to coordinate and troubleshoot daily customer service activities while participating in store management projects. You will lead a team of customer service team members, ensuring tools and training are in place for success in a fast-paced, multi-shift store environment.

Ideal candidates have customer service experience, the ability to multi-task, and basic computer skills.