Front End Team Leader (Entry Level) – Ops & Service

Wegmans; Charlottesville (VA); Vor Ort; USD 40.000 - 60.000; Vollzeit

Benefits dieser Stelle

PTO

OT pay

Health care

401(k) match

Scholarship program

Wellness program

Zusammenfassung

Wegmans in Charlottesville, VA seeks entry-level leaders to coordinate and troubleshoot daily activities of customer service staff and participate in store management duties. You will lead a team, collaborate with departments, and drive execution to enhance the customer experience and store performance.

This role offers growth opportunities, a fast-paced environment, and exposure to multiple store functions while developing leadership and operational skills across day and night shifts.

Qualifikationen

• Customer service experience, preferably in food service, grocery or retail setting.
• Proven ability to multi-task and handle interruptions in a fast-paced environment.
• Computer skills.
• Experience leading a team is a plus.
• Ability to quickly learn and adapt to new situations and subjects.

Aufgaben

• Independently manage store operations between daytime and nighttime hours, acting as key leader and liaison among teams and various departments throughout the store; responsible for closing and/or opening the store, as part of a varied schedule that changes on a weekly basis.
• Partner with department management to prioritize and delegate tasks and ensure the Front End/customer checkout operations runs efficiently, monitoring the business and customer traffic throughout the store, managing the right number of open checkout lanes and running register when necessary to reduce customer wait time.
• Manage performance of a team of Customer Service employees, providing resources, training, feedback, and development opportunities
• Provide Incredible Customer Service to customers and employees alike, acting as a champion throughout the store for our values and standards
• Quickly react to situations that arise, partnering with store leadership to problem solve operational challenges
• Participate in and/or lead special projects and assignments across the store with the goal of bringing employees together and enhancing the Company culture

Kenntnisse

Customer service

Leadership

Multi-tasking

Computer skills

Team development

Tools

POS systems

Jobbeschreibung

Wegmans in Charlottesville, VA seeks entry-level leaders to coordinate and troubleshoot daily activities of customer service staff and participate in store management duties. You will lead a team, collaborate with departments, and drive execution to enhance the customer experience and store performance.

This role offers growth opportunities, a fast-paced environment, and exposure to multiple store functions while developing leadership and operational skills across day and night shifts.