Shift Lead - Fast-Paced Café Hospitality Leader

Blank Street, Inc.; Boston (MA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Barista accreditation program

Tenure-based paid time off

Commuter benefits

Sick time

1.5x pay on select holidays

Complimentary coffee on shift

Free Blank Street swag

Job summary

Blank Street, Inc. is looking for a hands-on Shift Lead to manage daily operations, lead a small team, and ensure top-notch hospitality.

The role focuses on crafting quality coffee and matcha, delivering a welcoming customer experience, and training new team members to uphold standard recipes and processes. The position is full-time (30–40 hours/week) with 4–5 days and a few peak days; candidates must be legally eligible to work in the United States and able to work in fast-paced cafe

Qualifications

• 2+ years' experience in a customer service leadership role (e.g. Shift Leader, Shift Supervisor, Key Holder) in hospitality, coffee, or beverage.
• 18+ years of age.
• Able to lift 25+ lbs and to stand for long periods.
• Full Time: 30-40 hours per week, 4-5 days, with 2 peak days (Fri–Sun).
• Authorized to work in the U.S. with Form I-9 and E-Verify.

Responsibilities

• Craft beautiful coffee and matcha products.
• Provide exceptional hospitality to Blank Street customers.
• Support GM and train new employees to follow recipes and store processes.
• Open and close the store safely and according to checklists.
• Handle and solve customer issues that occur.
• Lead and support initiatives to increase foot traffic, daily sales, and profitability.

Skills

Leadership experience

Customer service

Team training

Shift management

Hospitality

Job description

Blank Street, Inc. is looking for a hands-on Shift Lead to manage daily operations, lead a small team, and ensure top-notch hospitality.

The role focuses on crafting quality coffee and matcha, delivering a welcoming customer experience, and training new team members to uphold standard recipes and processes. The position is full-time (30–40 hours/week) with 4–5 days and a few peak days; candidates must be legally eligible to work in the United States and able to work in fast-paced cafe