Shift Lead - Coffee & Hospitality Leader

Blank Street, Inc.; New York (NY); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Barista accreditation

Tenure-based PTO

Commuter benefits

Sick time

1.5x pay on select holidays

Complimentary coffee

Blank Street swag

Job summary

Blank Street, Inc. is seeking a Shift Lead to bring our cafe experience to life. You’ll lead by example on the floor, ensure smooth operations during your shift, and create an environment where customers and teammates feel valued.

Responsibilities include crafting coffee and matcha, delivering exceptional hospitality, training new team members, opening and closing the store, resolving customer issues, and driving foot traffic and daily sales.

Qualifications

• 2+ years in a customer service leadership role (e.g., Shift Leader, Supervisor) in hospitality, cafe, or beverage.
• 18+ years of age to work in the U.S.
• Able to lift 25+ lbs and stand for long periods of time.

Responsibilities

• Lead by example on the shop floor to ensure smooth shift operations.
• Craft beautiful coffee and matcha to standard recipes.
• Provide exceptional hospitality to Blank Street customers and train new employees.
• Open and close the store, ensuring all checklists are completed and safety standards met.
• Resolve customer issues promptly and professionally.
• Drive foot traffic, daily sales, and store profitability through initiatives.

Skills

Cafe culture

People oriented

Coffee/matcha knowledge

Multi-tasking

Interpersonal communication

Hospitality mindset

Brand ambassador

Team growth

Job description

Blank Street, Inc. is seeking a Shift Lead to bring our cafe experience to life. You’ll lead by example on the floor, ensure smooth operations during your shift, and create an environment where customers and teammates feel valued.

Responsibilities include crafting coffee and matcha, delivering exceptional hospitality, training new team members, opening and closing the store, resolving customer issues, and driving foot traffic and daily sales.