Shift Lead — Lead Coffee Craft & Hospitality Excellence

Blank Street; Washington (District of Columbia); On-site; USD 40,000 - 42,000; Full time

Benefits offered by this job

Hourly wage plus tips

Barista accreditation

Paid time off

Commuter benefits

Sick time

1.5x pay on select holidays

Complimentary coffee and treats on-sh

Free Blank Street swag

Job summary

Blank Street in Washington, DC is seeking a Shift Lead to guide daily cafe operations with a hands-on leadership approach. You will focus on delivering exceptional hospitality, guiding the team, and ensuring recipes and procedures are followed on every shift.

As a Shift Lead, you’ll train new team members, open/close the store, and drive store performance through customer satisfaction and efficient operations, while working 30-40 hours per week and supporting peak days.

Qualifications

• 2+ years' experience in a customer service leadership position (e.g. Shift Leader, Shift Supervisor, Key Holder) preferably in hospitality, coffee, or beverage.
• 18+ years of age.
• Able to lift 25+ lbs and stand for long periods.
• Availability that meets cafe needs (Full Time: 30-40 hours/week, 4-5 days, 2 peak days) and weekend/holiday availability preferred.

Responsibilities

• Craft beautiful coffee and matcha products.
• Provide exceptional hospitality to customers.
• Support the GM and train new employees to follow recipes and store processes.
• Open and close the store safely, ensuring checklists are followed.
• Handle and resolve customer issues.
• Lead and support initiatives to increase foot traffic, daily sales, and profitability.

Skills

Customer service leadership

Hospitality knowledge

Communication skills

Multitasking

Team motivation

Job description

Blank Street in Washington, DC is seeking a Shift Lead to guide daily cafe operations with a hands-on leadership approach. You will focus on delivering exceptional hospitality, guiding the team, and ensuring recipes and procedures are followed on every shift.

As a Shift Lead, you’ll train new team members, open/close the store, and drive store performance through customer satisfaction and efficient operations, while working 30-40 hours per week and supporting peak days.