Shift Lead - Coffee, Team Growth & Hospitality Leadership

Blank Street, Inc.; Wellesley (MA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Barista training program

Tenure-based PTO

Commuter benefits

Sick time

Holiday pay 1.5x

Complimentary coffee on shift

Free Blank Street swag

Job summary

Blank Street, Inc. is seeking a Shift Lead to guide daily cafe operations, lead by example on the floor, and ensure smooth service during peak hours.

You’ll train teammates, uphold recipes and store standards, and help grow a friendly, high-volume cafe culture while delivering excellent hospitality. Ideal candidates bring 2+ years in customer-service leadership, enjoy cafe culture, and excel at multi-tasking and people skills in fast-paced settings.

Qualifications

• 2+ years' experience in a customer service leadership position (e.g. Shift Leader, Shift Supervisor, Key Holder) in hospitality, coffee, or beverage.
• 18+ years of age.
• Able to lift 25+ lbs and stand for long periods of time.
• Full Time: 30-40 hours per week, 4-5 days per week, with 2 peak days (Fri–Sun).
• You must be authorized to work in the U.S. and complete Form I-9 with acceptable documents.

Responsibilities

• Craft beautiful coffee and matcha products.
• Provide exceptional hospitality to Blank Street customers.
• Support your GM and help train new employees to succeed, ensuring recipes and operating processes are followed.
• Open and close the store safely and responsibly with all checklists followed.
• Handle and solve customer issues that occur.
• Lead and support initiatives that increase foot traffic, new customers, daily sales, and profitability.

Skills

Cafe culture passion

People skills

Multi-tasking

Interpersonal communication

Hospitality mindset

Team motivation

Job description

Blank Street, Inc. is seeking a Shift Lead to guide daily cafe operations, lead by example on the floor, and ensure smooth service during peak hours.

You’ll train teammates, uphold recipes and store standards, and help grow a friendly, high-volume cafe culture while delivering excellent hospitality. Ideal candidates bring 2+ years in customer-service leadership, enjoy cafe culture, and excel at multi-tasking and people skills in fast-paced settings.