Shift Lead: Energize Team & Own Guest Experience

Taco-Bell; Shelby (NC); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Free meals

Flexible schedules

Paid time off

Health benefits

401k with match

Scholarship programs

Discounts

Job summary

Taco Bell in Shelby, NC is seeking a Shift Lead to energize the team, coach staff, and drive results. You will partner with management to execute MIC routines, handle customer concerns, and uphold food safety and quality standards.

The role emphasizes leadership, communication, and operational discipline in a fast-paced environment, with opportunities to influence store performance and guest experience.

Qualifications

• 1 year of restaurant/retail experience, with 3 months shift lead experience preferred.
• Adheres to cash, security, inventory, and labor policies.
• Must be at least 18 years of age.
• Excellent communication and leadership skills.
• Physical ability to move up to 45 lbs.
• Flexibility for day, evening, and late-night shifts.

Responsibilities

• Ensure consistent customer satisfaction by executing the MIC Success Routine.
• Oversee Team Members' Shift Excellence tasks and maintain appearance.
• Resolve customer complaints quickly and maintain positive relations.
• Provide regular feedback to GM on performance.
• Offer constructive feedback to Team Members.
• Assist GM in screening Team Member candidates.
• Assist with Profit & Loss management and inventory control.
• Oversee product preparation, rotation, and holding times.
• Support facility maintenance and health/safety standards.

Skills

Leadership

Communication

Organizational skills

Cash handling

Math skills

Attendance

Punctuality

Job description

Taco Bell in Shelby, NC is seeking a Shift Lead to energize the team, coach staff, and drive results. You will partner with management to execute MIC routines, handle customer concerns, and uphold food safety and quality standards.

The role emphasizes leadership, communication, and operational discipline in a fast-paced environment, with opportunities to influence store performance and guest experience.