Shift Leader: Customer Experience & Store Operations

S&G Stores; Southgate (MI); On-site; USD 32,000 - 40,000; Full time

Job summary

S&G Stores is seeking a Shift Lead in Southgate, MI to support the store manager in daily operations and drive sales while safeguarding assets. You will supervise staff, model excellent customer service, and ensure compliance with company policies and procedures.

The role requires physical stamina, ability to lift up to 50 pounds, and flexibility to work evenings, weekends, and holidays. Join a team focused on customer satisfaction and store performance.

Qualifications

• Retail experience / Customer Service experience required.
• Able to occasionally lift 50 pounds.
• Able to stand for an entire shift.
• Ability to periodically handle routine physical tasks such as climbing, squatting, kneeling, pushing, and/or pulling.
• Comfortable working in intermittent temperatures for short periods of time.
• Available to work various shifts including weekends, evenings, and holidays.

Responsibilities

• Provides excellent customer service leadership.
• Ensures that all company policies are being followed.
• Promotes and maintains a clean and organized store appearance inside and out.
• Can handle cash and card-based transactions with efficiency and integrity.
• Responds quickly to emergencies for the safety and security of customers and employees and notifies the appropriate individuals.
• Ensures all merchandising and marketing programs are executed properly, including plan-o-gram integrity and sign placement.
• Monitors store activities to ensure that transactions are taking place properly and rotates foodservice products to keep them fresh.

Skills

Retail experience

Customer service

Job description

S&G Stores is seeking a Shift Lead in Southgate, MI to support the store manager in daily operations and drive sales while safeguarding assets. You will supervise staff, model excellent customer service, and ensure compliance with company policies and procedures.

The role requires physical stamina, ability to lift up to 50 pounds, and flexibility to work evenings, weekends, and holidays. Join a team focused on customer satisfaction and store performance.