Shift Lead — Elevate Service & Store Ops

10 Peet's Coffee Inc.; United States; On-site; USD 64,472,000 - 65,904,000; Full time

Benefits offered by this job

Medical, dental and vision

Paid vacation

Free beverages and baked goods

Employee discount

401k with matching

Employee Assistance program

Flexible part-time

Tips (cash & electronic)

Job summary

Peet’s Coffee is hiring a Shift Lead to oversee daily cafe operations and lead a fast-paced team. You will manage opening/closing routines, handle cash and inventory tasks, and ensure a welcoming, high-quality guest experience.

The role requires at least 1 year of leadership and POS experience, a schedule of at least three days per week, and legal eligibility to work in the United States. Peet’s emphasizes culture, growth, and equal opportunity.

Qualifications

• 1 year experience working in a leadership role and/or directing the work of others.
• 1 year experience with POS/cash handling responsibilities in related industry.
• Shift Leads are required to maintain a schedule availability of a minimum of three days a week or more that must also meet business needs (business needs can include early mornings, evenings, weekends, nights and/or holidays).
• Must be legally eligible to work in the country where this job is located.
• Must be able to comply with Peet's Employment of Minors policies and work with, among and/or direct the work of minors.
• Must be at least 18 years of age or older.
• Perform various physical tasks during the work shift. (See Physical Requirements)

Responsibilities

• Lead shifts with focus and clarity by managing task deployment and ensuring smooth day-to-day operations in a fast-paced environment.
• Deliver exceptional customer experiences by modeling genuine engagement, a commitment to craft, high product quality, and friendly service - all while maintaining a clean and welcoming coffeebar.
• Support a positive team environment by communicating clearly, collaborating effectively, and setting an example through accountability, professionalism, and reliability.
• Ensure operational excellence by executing key responsibilities such as opening/closing routines, cash handling, inventory tasks, and visual updates during assigned shifts.
• Embrace learning and change by actively developing skills, adapting to new priorities, and using sound judgment and problem-solving to keep shifts running smoothly.

Skills

Leadership

POS/Cash handling

Shift scheduling

Team collaboration

Customer service

Job description

Peet’s Coffee is hiring a Shift Lead to oversee daily cafe operations and lead a fast-paced team. You will manage opening/closing routines, handle cash and inventory tasks, and ensure a welcoming, high-quality guest experience.

The role requires at least 1 year of leadership and POS experience, a schedule of at least three days per week, and legal eligibility to work in the United States. Peet’s emphasizes culture, growth, and equal opportunity.