Shift Lead: Lead Shifts & Deliver Great Coffee

10 Peet's Coffee Inc.; United States; On-site; USD 30,000 - 33,000; Part time

Benefits offered by this job

Medical, dental and vision benefits

Paid vacation

Free coffee/tea & employee discount

401k with matching

Employee Assistance program

Flexible part-time schedule

Tips (cash and electronic)

Tuition scholarship opportunities

Job summary

Peet’s Coffee is seeking a Shift Lead to join our team in the United States. You will lead opening/closing routines, manage day-to-day operations, and ensure a welcoming coffeebar while delivering exceptional customer experiences and maintaining high product quality.

The role requires leadership experience, POS/cash handling, and the ability to work a flexible schedule including mornings, evenings, weekends, and holidays. We offer growth opportunities and a supportive team environment.

Qualifications

• 1 year experience working in a leadership role and/or directing the work of others.
• 1 year experience with POS/cash handling responsibilities in related industry.
• Shift Leads are required to maintain a schedule availability of a minimum of three days a week or more that must also meet business needs (business needs can include early mornings, evenings, weekends, nights and/or holidays).
• Must be legally eligible to work in the country where this job is located.
• Must be able to comply with Peet's Employment of Minors policies and work with, among and/or direct the work of minors.
• Must be at least 18 years of age or older.
• Perform various physical tasks during the work shift. (See Physical Requirements)

Responsibilities

• Lead shifts with focus and clarity by managing task deployment and ensuring smooth day-to-day operations in a fast-paced environment.
• Deliver exceptional customer experiences by modeling genuine engagement, a commitment to craft, high product quality, and friendly service - all while maintaining a clean and welcoming coffeebar.
• Support a positive team environment by communicating clearly, collaborating effectively, and setting an example through accountability, professionalism, and reliability.
• Ensure operational excellence by executing key responsibilities such as opening/closing routines, cash handling, inventory tasks, and visual updates during assigned shifts.
• Embrace learning and change by actively developing skills, adapting to new priorities, and using sound judgment and problem-solving to keep shifts running smoothly.

Skills

Leadership

Customer service

Cash handling

Scheduling availability

Tools

POS system

Job description

Peet’s Coffee is seeking a Shift Lead to join our team in the United States. You will lead opening/closing routines, manage day-to-day operations, and ensure a welcoming coffeebar while delivering exceptional customer experiences and maintaining high product quality.

The role requires leadership experience, POS/cash handling, and the ability to work a flexible schedule including mornings, evenings, weekends, and holidays. We offer growth opportunities and a supportive team environment.