Shift Lead — Elevate Guest Experience & Team

Harri; Sammamish (WA); On-site; USD 23,000 - 29,000; Full time

Job summary

Jersey Mike's in Sammamish, WA is seeking a Shift Leader to help run daily operations and deliver the Sub Above guest experience.

You will lead the team on shifts, coach crew Members, train new hires, maintain a clean, safe kitchen, and ensure food quality meets Jersey Mike's standards.

If you have restaurant or customer service experience and a leadership mindset, you're encouraged to apply; previous shift leadership is preferred but not required.

Qualifications

• Restaurant/food service or customer service experience.
• Leads by example with a positive attitude.
• Willingness to train and develop others.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Lead the team during shifts with strong customer service
• Deliver a Sub Above guest experience
• Prepare fresh subs to Jersey Mike's standards
• Coach, support, and motivate crew members
• Assist training and onboarding new hires
• Maintain a clean, safe restaurant and monitor standards
• Oversee opening/closing duties
• Assist with inventory and reduce waste
• Address customer questions professionally
• Support managers with daily operations

Skills

Leadership

Customer service

Team coaching

Communication

Job description

Jersey Mike's in Sammamish, WA is seeking a Shift Leader to help run daily operations and deliver the Sub Above guest experience.

You will lead the team on shifts, coach crew Members, train new hires, maintain a clean, safe kitchen, and ensure food quality meets Jersey Mike's standards.

If you have restaurant or customer service experience and a leadership mindset, you're encouraged to apply; previous shift leadership is preferred but not required.