Guest Experience Shift Lead

Harri; Kent (WA); On-site; USD 22,000 - 30,000; Full time

Job summary

Jersey Mike's in Kent, WA is seeking a Shift Leader to guide daily restaurant operations. You will model strong leadership, deliver exceptional customer service, and ensure subs are prepared to Jersey Mike's standards.

You will coach and onboard new team members, maintain cleanliness and food safety, and assist with inventory and daily operations. Previous leadership is preferred, and a positive, dependable attitude is essential.

Qualifications

• Experience in restaurant, food service, or customer service.
• Leadership experience or readiness for leadership role.
• Positive attitude with strong work ethic and accountability.
• Enjoys coaching and developing others.
• Thrives in a fast-paced environment.
• Effective communication with customers and teammates.

Responsibilities

• Lead the team during shifts with positive leadership and customer service.
• Deliver outstanding guest experience and ensure Jersey Mike's standards.
• Prepare fresh subs and maintain food quality.
• Coach and onboard new team members.
• Maintain cleanliness and food safety.
• Assist with inventory, rotation, and minimizing waste.
• Support daily restaurant operations and management when needed.

Skills

Leadership

Customer service

Coaching

Training

Communication

Accountability

Job description

Jersey Mike's in Kent, WA is seeking a Shift Leader to guide daily restaurant operations. You will model strong leadership, deliver exceptional customer service, and ensure subs are prepared to Jersey Mike's standards.

You will coach and onboard new team members, maintain cleanliness and food safety, and assist with inventory and daily operations. Previous leadership is preferred, and a positive, dependable attitude is essential.