Shift Lead: Elevate Customer Experience & Store Ops

Walgreens; Shorewood (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in the United States is seeking a store team member to open and close the building when management is absent, handle cash and backdoor deliveries, and ensure the sales floor and stockroom are ready for the business day.

The role emphasizes delivering a delightful customer experience, assisting customers with products and services, and maintaining accurate pricing, signage, and inventory across departments.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management and handles cash and openings for deliveries.
• Completes product returns, refunds, cash drops, and provides change at registers.
• Models and delivers a distinctive customer experience and resolves customer issues.
• Engages customers, greets and assists with products and services to ensure a positive experience.
• Hold store keys, manage vendor deliveries, and support backroom operations.
• Registers sales, records scanning errors, price verifications, and price changes.
• Assist with price changes, signage, and local regulatory pricing requirements.
• Assist with inventory counts, stock rotation, and display resets.
• Attend training and complete requests from management.

Skills

Leadership experience

Customer service

Cash handling

Communication

Education

PTCB certification or pharmacy license (state requirements)

Tools

Store systems knowledge

Store equipment familiarity

Job description

Walgreens in the United States is seeking a store team member to open and close the building when management is absent, handle cash and backdoor deliveries, and ensure the sales floor and stockroom are ready for the business day.

The role emphasizes delivering a delightful customer experience, assisting customers with products and services, and maintaining accurate pricing, signage, and inventory across departments.