Shift Lead: Elevate Customer Experience & Store Ops

Walgreens; Pittsburgh (Allegheny County); On-site; USD 25,000 - 32,000; Full time

Job summary

Walgreens is seeking a store team member capable of opening and closing the store when management is not present, handling cash and pricing tasks, and ensuring shelves and back stock are ready for the business day.

The role focuses on delivering a distinctive and delightful customer experience, greeting customers, answering questions, and assisting with products and services while maintaining accurate records and complying with all store procedures.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of store management, including systems start-ups and cash handling.
• Complete product returns, order voids, customer refunds, cash drops to the safe, and provide change to registers.
• Provide a distinctive and delightful customer experience.
• Greet customers and assist with products and services, resolving issues as needed.
• Model and share customer service best practices with team members.

Skills

Leadership experience

Retail experience

Job description

Walgreens is seeking a store team member capable of opening and closing the store when management is not present, handling cash and pricing tasks, and ensuring shelves and back stock are ready for the business day.

The role focuses on delivering a distinctive and delightful customer experience, greeting customers, answering questions, and assisting with products and services while maintaining accurate records and complying with all store procedures.