Shift Lead: Elevate Customer Experience & Store Ops

Walgreens; Mishawaka (IN); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens Mishawaka seeks a capable team member to open and close the store in the absence of management, handle cash duties, and ensure readiness of the floor and stock room for the business day. You will engage customers, process returns, refunds, and assist with deliveries through the backdoor as needed.

The role emphasizes delivering a distinctive customer experience, modeling service best practices, and supporting inventory, pricing, and display tasks to drive store performance.

Qualifications

• 1 year of leadership/supervisory/retail key holder experience.
• Fluent reading/writing/speaking English.
• Working knowledge of store systems and equipment.

Responsibilities

• Open and close the store in the absence of management, manage cash handling and prepare the floor and stock room.
• Process returns, refunds, cash drops, and provide change.
• Deliver a distinctive customer experience and model best practices for the team.
• Engage customers, resolve issues, and respond to questions to ensure satisfaction.
• Assist with ordering, inventory accuracy, pricing tasks, and display/setup for promotions.

Skills

Leadership

English fluency

Store systems knowledge

Tools

Store equipment

Job description

Walgreens Mishawaka seeks a capable team member to open and close the store in the absence of management, handle cash duties, and ensure readiness of the floor and stock room for the business day. You will engage customers, process returns, refunds, and assist with deliveries through the backdoor as needed.

The role emphasizes delivering a distinctive customer experience, modeling service best practices, and supporting inventory, pricing, and display tasks to drive store performance.