Shift Lead: Elevate Customer Experience & Store Ops

Walgreens; Merrillville (IN); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Merrillville, IN is seeking a reliable team member to open and close the store in the absence of management, manage cash, assist customers, and ensure the floor and stock room are ready for the business day.

You will handle returns, refunds, price changes, and price signage, contribute to inventory accuracy, support displays and backroom processes, and help deliver a friendly, efficient shopping experience. This role requires English fluency and prior retail experience.

Qualifications

• One year of prior retail work experience as a retail key carrier or shift leader.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of management, including systems start-ups and cash handling.
• Process returns, refunds, cash drops, and provide change at registers.
• Deliver a distinctive and delightful customer experience.
• Assist with inventory counts, pricing changes, and signage.
• Support training and communication when management is not present.
• Maintain store appearance and assist with backroom/backdoor tasks.

Skills

Customer service

Cash handling

Inventory management

Store operations

Team coaching

Tools

POS systems

Job description

Walgreens in Merrillville, IN is seeking a reliable team member to open and close the store in the absence of management, manage cash, assist customers, and ensure the floor and stock room are ready for the business day.

You will handle returns, refunds, price changes, and price signage, contribute to inventory accuracy, support displays and backroom processes, and help deliver a friendly, efficient shopping experience. This role requires English fluency and prior retail experience.