Shift Lead: Elevate Customer Experience & Store Operations

Walgreens; Pinson (AL); On-site; USD 23,419 - 27,552; Full time

Job summary

Walgreens is seeking a capable team member to help open and close the store, handle cash and refunds, and ensure a positive customer experience. The role involves supervising shifts, maintaining inventory, and assisting with store displays and pricing while ensuring compliance with store policies and local regulations.

The position emphasizes strong English communication, basic leadership, and willingness to participate in ongoing training to support daily operations and customer service

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.
• Knowledge of store inventory control.
• Arrest and conviction records considered for employment.
• PTCB certification or pharmacy license as required by state.

Responsibilities

• Open and close the store in the absence of store management.
• Handle cash, refunds, and daily cash drops.
• Deliver a distinctive and delightful customer experience.
• Greet customers and assist with products and services.
• Lead and coach team members; maintain inventory and pricing.
• Support pharmacy out window when requested.
• Maintain store cleanliness and appearance; ensure regulatory compliance.
• Attend training and complete required PPLs.
• Communicate tasks to team in management's absence.
• Report disciplinary issues to management.

Skills

Leadership experience

English fluency

Customer service

Education

PTCB certification

Pharmacy license

Job description

Walgreens is seeking a capable team member to help open and close the store, handle cash and refunds, and ensure a positive customer experience. The role involves supervising shifts, maintaining inventory, and assisting with store displays and pricing while ensuring compliance with store policies and local regulations.

The position emphasizes strong English communication, basic leadership, and willingness to participate in ongoing training to support daily operations and customer service