Shift Lead: Elevate Customer Experience & Store Operations

Walgreens; Shaker Heights (OH); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. in the United States is seeking a store-level associate responsible for opening/closing the store, handling cash, and ensuring the floor and stock room are ready for business.

You will greet customers, assist with product selection, and resolve issues to deliver a positive shopping experience. You will model customer service best practices, supervise team members in the absence of management, and support store operations including inventory, pricing, and backroom processes while

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.
• We will consider employment of qualified applicants with arrest and conviction records.

Responsibilities

• Opens and closes the store in the absence of store management, including all required systems start-ups and cash handling.
• Completes product returns, refunds, cash drops, and provides change at registers.
• Greets customers and delivers a distinctive customer experience.
• Liaises between management and team members when store management is not present; communicates assigned tasks.

Education

PTCB certification or pharmacy license

Job description

Walgreens Co. in the United States is seeking a store-level associate responsible for opening/closing the store, handling cash, and ensuring the floor and stock room are ready for business.

You will greet customers, assist with product selection, and resolve issues to deliver a positive shopping experience. You will model customer service best practices, supervise team members in the absence of management, and support store operations including inventory, pricing, and backroom processes while