Shift Lead: Store Ops & Customer Experience

Walgreens; Coventry (RI); On-site; USD 25,000 - 32,000; Full time

Job summary

Walgreens in United States is seeking a team-oriented associate to support store operations and customer service. This role involves opening and closing the store when management is away, handling cash tasks, and ensuring the floor and stock room are ready for business, while delivering the distinctive Walgreens customer experience.

You will greet customers, assist with products and services, resolve issues, and help teach service best practices to peers.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Fluent in reading, writing, and speaking English (Except in Puerto Rico).

Responsibilities

• Open and close the store when management is absent, including all required systems start-ups and cash handling.
• Complete product returns, order voids, customer refunds, cash drops and provide change at registers.
• Models and delivers a distinctive and delightful customer experience.
• Engage customers by greeting and assisting with products and services; resolve issues to ensure a positive experience.
• Share customer service best practices with team members to deliver a premium Walgreens experience.
• Assist with inventory counts, pricing changes, signage, and displays; maintain store appearance and backroom organization.

Skills

Leadership

Education

PTCB certification or pharmacy license

Job description

Walgreens in United States is seeking a team-oriented associate to support store operations and customer service. This role involves opening and closing the store when management is away, handling cash tasks, and ensuring the floor and stock room are ready for business, while delivering the distinctive Walgreens customer experience.

You will greet customers, assist with products and services, resolve issues, and help teach service best practices to peers.