Drive-Thru Operations Shift Lead

Sonic Drive-In; Campbellsville (KY); Hybrid; USD 38,000 - 46,000; Full time

Job summary

Sonic Drive-In is seeking an Assistant Manager to lead shift operations and supervise team members, ensuring quality service and adherence to policies. You will oversee staffing, training, and daily procedures to maintain operational standards.

Responsibilities include handling guest concerns, managing costs, and performing opening/closing duties while complying with laws and company policies.

Qualifications

• At least six months of restaurant management experience or one year of retail management experience.
• Experience running a restaurant shift without supervision.
• Knowledge of labor laws (federal, state, local).
• Basic computer, math, and reading skills.
• Effective verbal and written communication skills.
• Strong problem-solving and multitasking capabilities.

Responsibilities

• Train, manage, direct, coach, lead, and assign drive-in employees during shift.
• Lead drive-in operations to ensure optimal guest experience.
• Manage staffing levels during shift.
• Perform opening and/or closing duties.
• Escalate guest and employee issues as needed.
• Monitor costs: food, labor, and inventory during shift.
• Assist with drive-in records and adherence to standards.

Skills

Leadership

Communication skills

Problem-solving

Time management

Multi-tasking

Conflict resolution

Verbal and written communication

Job description

Sonic Drive-In is seeking an Assistant Manager to lead shift operations and supervise team members, ensuring quality service and adherence to policies. You will oversee staffing, training, and daily procedures to maintain operational standards.

Responsibilities include handling guest concerns, managing costs, and performing opening/closing duties while complying with laws and company policies.