Shift Lead & Drive-Thru Coach

Bluemont Group; Chattanooga (TN); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Weekly Pay

Paid Vacation

401(k) Plan

Free Coffee & Meals

Competitive Benefits

ServSafe Certification

Job summary

Bluemont Group, a Dunkin’ Franchisee, is hiring a Shift Leader to manage the floor during your shift in a fast-paced Dunkin’ Donuts. You set the line, coach the crew, and ensure accurate orders while keeping drive-thru moving.

Openings include early mornings, mid and closing shifts; weekend hours can be busy. Previous crew or supervisor experience is preferred, and ServSafe training will be provided.

Qualifications

• Restaurant, retail or Dunkin’ crew experience.
• Dependable with ability to lead and calm the line.
• Ability to count cash and follow procedures.
• Able to stand, bend and move for a full shift, and lift/carry supplies.

Responsibilities

• Set the line for your shift: drive-thru headset, front counter, beverage and sandwich station.
• Move people where they’re needed as the rush builds and slows.
• Coach crew in the moment: show the recipe, give quick feedback, call out great work.
• Jump in on any station when the drive-thru backs up.
• Fix guest issues on the spot: remake the drink, correct the order, keep it friendly.
• Follow cash, labor and food cost procedures for your shift.
• Run food safety and cleanliness checks, and earn your ServSafe® certification with us.
• Help train new Crew Members and flag equipment issues to your manager.
• Our restaurants are open as early as 4 a.m. and as late as 11 p.m. Hours vary by location and day.
• Opening, mid and closing shifts; early mornings and weekends are our busiest times

Skills

Crew leadership

Job description

Bluemont Group, a Dunkin’ Franchisee, is hiring a Shift Leader to manage the floor during your shift in a fast-paced Dunkin’ Donuts. You set the line, coach the crew, and ensure accurate orders while keeping drive-thru moving.

Openings include early mornings, mid and closing shifts; weekend hours can be busy. Previous crew or supervisor experience is preferred, and ServSafe training will be provided.