Shift Supervisor: Drive-Thru & Crew Coach

Bluemont Group; Tennessee; On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Weekly Pay

Paid Vacation

401(k) Plan with matching

FREE Coffee & Meals while working

Competitive Benefits Package

ServSafe certification as part of your

Job summary

Bluemont Group is seeking a Dunkin' Shift Leader to run the floor for your shift, set line assignments, and coach the crew to ensure every drink and sandwich goes out right.

Open shifts from early morning through late evening, with opportunities to advance into management. You will train staff, manage on-shift operations, and uphold quality and safety standards while delivering great guest experiences.

Qualifications

• Must have restaurant, retail or Dunkin' crew experience.
• Dependable and able to lead others.
• Calm and friendly under high demand.
• Able to count cash accurately and follow procedures.

Responsibilities

• Set the line for your shift: drive-thru headset, front counter, beverage and sandwich station.
• Move people where they're needed as the rush builds and slows.
• Coach crew in the moment: show the recipe, give quick feedback, call out great work.
• Jump in on any station when the drive-thru backs up.
• Fix guest issues on the spot: remake the drink, correct the order, keep it friendly.
• Follow cash, labor and food cost procedures for your shift.
• Run food safety and cleanliness checks, and earn your ServSafe® certification with us.
• Help train new Crew Members and flag equipment issues to your manager.

Skills

Leadership

Customer service

Cash handling

Job description

Bluemont Group is seeking a Dunkin' Shift Leader to run the floor for your shift, set line assignments, and coach the crew to ensure every drink and sandwich goes out right.

Open shifts from early morning through late evening, with opportunities to advance into management. You will train staff, manage on-shift operations, and uphold quality and safety standards while delivering great guest experiences.