Shift Lead & Coach: Drive the Rush, Elevate the Crew

Bluemont Group; Greenville (SC); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Weekly Pay

Paid Vacation

401(k) Plan with matching

Free Coffee & Meals

Competitive Benefits Package

ServSafe certification training

Job summary

Bluemont Group is seeking a Dunkin’ Shift Leader to manage the floor during shifts in Greenville, SC. You’ll set the line, keep the drive-thru moving, and coach the crew so every drink and sandwich goes out right.

Open mornings through evenings with weekends busiest. You’ll train new crew, ensure cash handling accuracy, and maintain safety and cleanliness standards, including ServSafe certification as part of training.

Qualifications

• Restaurant, retail or Dunkin’ crew experience.
• You are dependable and people follow your lead.
• You stay calm and friendly when the line is out the door.
• You can count cash accurately and follow procedures.
• You can stand, bend and move for a full shift and lift and carry supplies.

Responsibilities

• Set the line for your shift: drive-thru headset, front counter, beverage and sandwich station.
• Move people where they’re needed as the rush builds and slows.
• Coach crew in the moment: show the recipe, give quick feedback, call out great work.
• Jump in on any station when the drive-thru backs up.
• Fix guest issues on the spot: remake the drink, correct the order, keep it friendly.
• Follow cash, labor and food cost procedures for your shift.
• Run food safety and cleanliness checks, and earn your ServSafe® certification with us.
• Help train new Crew Members and flag equipment issues to your manager.

Skills

Leadership

Customer service

Cash handling

Physical stamina

Tools

ServSafe Certification

Job description

Bluemont Group is seeking a Dunkin’ Shift Leader to manage the floor during shifts in Greenville, SC. You’ll set the line, keep the drive-thru moving, and coach the crew so every drink and sandwich goes out right.

Open mornings through evenings with weekends busiest. You’ll train new crew, ensure cash handling accuracy, and maintain safety and cleanliness standards, including ServSafe certification as part of training.