Shift Lead: Drive Store Ops & Delightful Service

Walgreens; Tampa (FL); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens in Tampa, FL is seeking a customer-focused leader to help open and close the store in the absence of management, manage cash handling, and ensure readiness for the day’s business. You will engage customers, resolve issues, and model Walgreens service traits to deliver a distinctive experience.

The role emphasizes team coaching on customer service best practices, pricing accuracy, and store-wide operations while maintaining compliance and a welcoming store environment.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including cash handling and ensuring the floor and stock room are ready for the business day.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and assisting with products and services; resolves issues to ensure a positive experience.
• Coaches team members on customer service best practices to deliver a consistent Walgreens experience.

Skills

Leadership

English fluency

Job description

Walgreens in Tampa, FL is seeking a customer-focused leader to help open and close the store in the absence of management, manage cash handling, and ensure readiness for the day’s business. You will engage customers, resolve issues, and model Walgreens service traits to deliver a distinctive experience.

The role emphasizes team coaching on customer service best practices, pricing accuracy, and store-wide operations while maintaining compliance and a welcoming store environment.