Shift Lead: Customer Experience & Ops Coach

Walgreens

Lakeland (FL)

On-site

USD 23,000 - 28,000

Full time

6 days ago

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Job summary

Walgreens in Lakeland, FL is seeking a dependable team member to help open and close the store, perform cash handling, and ensure the floor and stockroom are ready for the business day. You will engage customers, resolve questions, assist with vendor deliveries, and maintain accurate inventory, pricing, and registers while supporting management when needed.

This role rewards proactive service, leadership, and teamwork, with opportunities to develop store operations knowledge and customer

Qualifications

One year of prior leadership, supervisory, or retail key holder work experience.
Must be fluent in reading, writing, and speaking English.
Obtains and maintains PTCB certification or pharmacy license as required by state.
Walgreens is an Equal Opportunity Employer.

Responsibilities

Opens and closes the store in the absence of management, including cash handling.
Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
Models and delivers a distinctive and delightful customer experience.
Engages customers by greeting them and offering assistance with products and services.
Maintains accurate inventory counts and ensures proper pricing signage and local compliance.