Shift Lead: Drive Smooth Ops & Wow Guest Experiences

Krispy Kreme; Durham (NC); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Weekly Pay

Comprehensive benefits (medical,vision

dental insurance

Employee discount program

401K plan

PTO

Company events

Education Reimbursement

Adoption Assistance

Life Insurance

FSA/HSA Plans

Pet Insurance

Job summary

Krispy Kreme is seeking a Shift Supervisor in Durham, NC to oversee daily shop operations and ensure a WOW customer experience. You will collaborate with shop leadership to maintain safety, cleanliness, and efficiency while guiding a team of hourly staff.

Ideal candidates have at least two years of relevant experience, one year in supervision, and strong communication skills. This role offers growth opportunities within Krispy Kreme’s store network.

Qualifications

• Two years of relevant experience.
• 1 year of experience supervising a team.
• Effective communication skills, both written and verbal.

Responsibilities

• Lead the day-to-day operational excellence of the shop.
• Manage the flow of service to ensure safety, cleanliness, quality, and speed.
• Help build and lead a high performance team of hourly Team Members.
• Assist AM/GM with scheduling, onboarding, training, and shop tours.
• Provide exceptional customer service to guests by nurturing a culture where everyone is welcomed and valued.

Skills

Communication skills

Problem-solving skills

Team supervision

Job description

Krispy Kreme is seeking a Shift Supervisor in Durham, NC to oversee daily shop operations and ensure a WOW customer experience. You will collaborate with shop leadership to maintain safety, cleanliness, and efficiency while guiding a team of hourly staff.

Ideal candidates have at least two years of relevant experience, one year in supervision, and strong communication skills. This role offers growth opportunities within Krispy Kreme’s store network.