Pizza Shift Leader: Lead Quality & Service

Papa John's USA, Inc.; Dacula (GA); On-site; USD 18,000 - 23,000; Full time

Job summary

Papa John’s is seeking a dedicated Shift Leader to supervise shifts and ensure high quality products and customer service for restaurant profitability. You will help manage operations, enforce policies, and ensure compliance with laws and company procedures.

The role requires strong leadership and a willingness to work long hours, including nights and weekends, in a fast-paced environment. The ideal candidate has prior shift lead experience, a high school diploma or GED, and Serv-Safe

Qualifications

• Minimum high school diploma or GED preferred.
• Certification in Serv-Safe or local/state food service preferred.
• Previous restaurant shift lead experience preferred.
• Must be 18 years of age or older.
• Ability to work long hours including nights and weekends.

Responsibilities

• Supervise shifts and work areas to ensure quality products and service.
• Adhere to station guidelines, dough management, accuracy and portions.
• Maintain product quality, customer service and cost controls.
• Execute cash management duties and inventory as per guidelines.
• Provide feedback and resolve issues promptly to uphold standards.

Skills

Shift leadership

Team supervision

Planning & Prioritization

Communicates Effectively

Process Improvement

Education

High School diploma or GED

Serv-Safe/Local or State Food Service Certification

Previous restaurant shift lead experience

Must be 18 years of age or older

Job description

Papa John’s is seeking a dedicated Shift Leader to supervise shifts and ensure high quality products and customer service for restaurant profitability. You will help manage operations, enforce policies, and ensure compliance with laws and company procedures.

The role requires strong leadership and a willingness to work long hours, including nights and weekends, in a fast-paced environment. The ideal candidate has prior shift lead experience, a high school diploma or GED, and Serv-Safe