Shift Lead - Drive Guest Joy & Team Excellence

Sizzling Platter, LLC; Wilmington (NC); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Retirement Plan

Paid time off

Professional Development Program

Job summary

Sizzling Platter LLC is hiring a Shift Lead in Wilmington, NC to supervise and support restaurant operations, guide Crew Members, and ensure guest satisfaction. The role focuses on leadership, coaching, and maintaining Wingstop standards in a fast-paced kitchen environment.

The successful candidate will demonstrate strong communication and problem-solving skills, flexibility for evenings/weekends, and a commitment to food safety and team collaboration.

Qualifications

• Previous restaurant or leadership experience preferred.
• Ability to coach and supervise a team.
• Strong communication and problem-solving skills.
• Ability to work in a fast-paced environment and manage multiple priorities.

Responsibilities

• Lead and support Crew Members during shifts to ensure smooth operations.
• Provide coaching, direction, and real-time feedback to team members.
• Deliver excellent guest service and resolve guest concerns professionally.
• Ensure food quality, accuracy, and presentation meet Wingstop standards.
• Monitor and enforce food safety, sanitation, and cleanliness requirements.
• Assist with opening and closing procedures, including cash handling and shift reporting.
• Delegate tasks effectively to maintain efficiency during peak periods.
• Support training and onboarding of new team members.
• Maintain a safe and organized work environment.

Skills

Leadership

Communication

Problem-solving

Teamwork

Customer service

Job description

Sizzling Platter LLC is hiring a Shift Lead in Wilmington, NC to supervise and support restaurant operations, guide Crew Members, and ensure guest satisfaction. The role focuses on leadership, coaching, and maintaining Wingstop standards in a fast-paced kitchen environment.

The successful candidate will demonstrate strong communication and problem-solving skills, flexibility for evenings/weekends, and a commitment to food safety and team collaboration.