Shift Lead: Team Coach & Guest-Experience Leader

Sizzling Platter, LLC; Richmond (VA); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) Retirement Plan

Paid time off

Professional Development

Job summary

Sizzling Platter LLC is hiring a Wingstop Shift Lead in Richmond, VA to guide daily restaurant operations and drive guest satisfaction. You will supervise crew members, coach staff in real-time, and ensure food quality aligns with Wingstop standards.

The role supports open/close duties, cash handling, and shift reporting. The ideal candidate has prior restaurant or leadership experience, strong communication, and the ability to manage multiple priorities in a fast-paced setting.

Qualifications

• Strong leadership and coaching abilities.
• High level of communication with guests and team members.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Lead and support Crew Members during shifts to ensure smooth operations.
• Provide coaching, direction, and real-time feedback to team members.
• Deliver excellent guest service and resolve guest concerns professionally.
• Ensure food quality, accuracy, and presentation meet Wingstop standards.
• Monitor and enforce food safety, sanitation, and cleanliness requirements.
• Assist with opening and closing procedures, including cash handling and shift reporting.
• Delegate tasks effectively to maintain efficiency during peak business periods.
• Support training and onboarding of new team members.

Skills

Leadership

Communication

Problem-solving

Teamwork

Multitasking

Job description

Sizzling Platter LLC is hiring a Wingstop Shift Lead in Richmond, VA to guide daily restaurant operations and drive guest satisfaction. You will supervise crew members, coach staff in real-time, and ensure food quality aligns with Wingstop standards.

The role supports open/close duties, cash handling, and shift reporting. The ideal candidate has prior restaurant or leadership experience, strong communication, and the ability to manage multiple priorities in a fast-paced setting.