Shift Lead: Drive Flavor & Team Excellence

Wingstop - Sizzling Platter; Fayetteville (NC); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Retirement Plan

Paid time off

Professional Development Program

Job summary

Sizzling Platter LLC operates Wingstop in Fayetteville, NC, seeking a Shift Lead to supervise crew, uphold standards, and deliver a superior guest experience. You will guide staff during shifts, coach teammates, and ensure consistency in food quality and service in a fast-paced kitchen environment.

The role requires leadership, reliable communication, and the ability to manage multiple priorities, including opening/closing procedures and safety compliance.

Qualifications

• Previous restaurant leadership experience preferred.
• Strong communication, leadership, and problem-solving skills.
• Ability to work in a fast-paced environment and manage multiple priorities.

Responsibilities

• Lead and support Crew Members during shifts to ensure smooth operations.
• Provide coaching, direction, and real-time feedback to team members.
• Deliver excellent guest service and resolve guest concerns professionally.
• Ensure food quality, accuracy, and presentation meet Wingstop standards.
• Monitor and enforce food safety, sanitation, and cleanliness requirements.
• Assist with opening and closing procedures, including cash handling and shift reporting.
• Delegate tasks effectively to maintain efficiency during peak business periods.
• Support training and onboarding of new team members.
• Maintain a safe and organized work environment.
• Step into Crew Member responsibilities as needed.

Skills

Leadership skills

Communication skills

Problem-solving

Job description

Sizzling Platter LLC operates Wingstop in Fayetteville, NC, seeking a Shift Lead to supervise crew, uphold standards, and deliver a superior guest experience. You will guide staff during shifts, coach teammates, and ensure consistency in food quality and service in a fast-paced kitchen environment.

The role requires leadership, reliable communication, and the ability to manage multiple priorities, including opening/closing procedures and safety compliance.